Privacy Policy

1. Introduction

TerraLinkCommons ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines our approach to handling your data that we collect or receive during your visits to our website terralinkcommons.sbs or when you utilize our yacht charter services.

Engaging with our services signifies your agreement to the data procedures detailed in this policy. Our policy adheres to relevant privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly disclose to us when:

• Arranging a yacht charter
• Getting in touch with us via our website or by telephone
• Signing up for our newsletter
• Completing any forms on our website
• Taking part in any surveys or promotional activities

The kind of personal information we might collect includes:

• Your name and contact details such as email, telephone numbers, and addresses
• Financial transaction details (securely processed through external service providers)
• Preferences and special requests related to yacht charters
• Details of your emergency contacts
• Information on dietary needs or health conditions (if provided)

2.2 Automatically Collected Information

Automated data collection occurs when visiting our website, including certain information about your browsing device and your activity:

• Your IP address and associated geographic data
• The type and version of your web browser
• Which pages you view and how long you spend on our site
• Referrer URLs
• Specifications of your device (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Cookies and analogous tracking technologies are utilized to augment your experience while browsing our website. These tools allow us to:

• Store your preferences
• Evaluate how our website is used and gauge its performance
• Deliver tailored content
• Refine our services

You have the ability to set your cookie preferences directly within your browser or through our cookie consent feature.

3. How We Use Your Information

The information we gather is used for multiple purposes:

• Service Provision: To furnish yacht charter services, administer reservation processes, and communicate regarding your bookings
• Client Assistance: To answer your questions and offer support when needed
• Transaction Processing: To handle financial transactions and oversee invoicing
• Safety and Reliability: To maintain the safety of our services and guard against deceitful practices
• Outreach: To send you marketing communications and updates, subject to your consent
• Website Enhancement: To track user interaction and enhance our website's functionality
• Adherence to Legal Standards: To observe applicable laws and regulatory obligations

4. Information Sharing and Disclosure

Your personal data is neither sold, traded, nor leased to external parties. However, we may share your information under the following situations:

4.1 Service Providers

Partnerships with third-party service providers may necessitate sharing information to assist us with: financial processing; coaching and providing maintenance for our website; conducting email marketing; executing analytical and performance evaluations; customer service support.

4.2 Legal Obligations

Should legal mandates necessitate it, we may disclose your details in response to judicial proceedings, court mandates, emergencies, or to investigate suspected illicit activities.

4.3 Business Transactions

If a corporate restructuring such as a consolidation, procurement, or asset sale occurs, your information may be transferred accordingly as part of that business deal.

5. Data Security

We employ a combination of technical and administrative measures designed to safeguard your personal data against unauthorized manipulation, exposure, or destruction. Measures include encryption, protected server infrastructure, access management, periodic system evaluations, and staff training.

It's important to note that no digital transmission or storage solution can be guaranteed to be totally secure. Thus, we cannot assure complete security of your data.

6. Data Retention

We retain your personal information only to the extent necessary to serve the intended purposes or to meet legal retention requirements. Typical retention periods are:

• Yacht charter reservations: 7 years for accounting and legal purposes
• Marketing interactions: Until you opt to unsubscribe or request deletion
• Web analytics: 26 months
• Support services: 3 years following the last communication

7. Your Rights and Choices

Regarding your personal data, you possess rights that include the ability to access, correct, and erase it (subject to legal constraints), the option for data portability, the choice to opt out of marketing, and control over cookies. To exercise these rights, please reach out to us as indicated below.

8. Third-Party Services

8.1 Google Analytics

Website activity analysis is performed using Google Analytics. You have the option to opt out through the designated Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Links to social media platforms are present on our website, each governed by its own privacy policy.

8.3 Payment Processors

Transaction processing is executed by third-party providers that comply with the Payment Card Industry Data Security Standard (PCI DSS).

9. International Data Transfers

Your data may be moved to and processed in countries other than Germany. We ensure that proper protective measures, conforming to applicable privacy laws, are applied.

10. Children’s Privacy

Our services do not target individuals below the age of 13, and we intentionally do not collect data from children. If it comes to our notice that a minor has provided us with personal data, please reach out immediately.

11. Modifications to This Privacy Policy

Adjustments to this Privacy Policy may occur to reflect changes in procedures or legal obligations. Notifications of such updates will be disseminated through the posting of the revised policy, emailed to registered users, or an announcement on our website. Continued engagement with our services following the update's effective date signifies your acceptance of the changes.

12. Contact Information

For any questions or concerns related to this Privacy Policy or our handling of data, please contact us:

13. Compliance with Google Ads User Consent Policy

Adherence to the Google Ads user consent framework is ensured. Adjustments to your tracking or cookie selections can be made at any time through our cookie settings portal.